REVENUE DEVELOPMENT: Increased revenue $5M by improving asset utilization, services, internal controls and processes; Developed cash flow strategies that yielded $30M in one-time savings.

PROOF-OF-CONCEPT LEADERSHIP: Created multimillion dollar program that increased casino revenues and provided outstanding return on investment.

PROGRAM MANAGEMENT: Achieved $3M in program savings through intensive contract renegotiations; Led multinational negotiations of technical specifications for luxury cruise ship; Developed global alliances to innovate and deliver the most unique features of any cruise ship.

INDUSTRIAL ENGINEERING: Created industry first online check-in process yielding a 46% improvement in guest embarkation time and over $3M in operational savings.

LITIGATION SUPPORT: Provided key financial analytics and jury presentation strategies for $1B litigation against a major global propulsion systems manufacturer.

PROCESS IMPROVEMENT: Improved supply chain logistics of world’s largest cruise ship by 80%; Accelerated speed-to-market of over 900 global itineraries; Eliminated time and attendance fraud and increased accuracy to 100% across global operations.

CUSTOMER EXPERIENCE: Redesigned 9M+ members loyalty program, developing new tiers, optimizing program costs and improving participation and growth forecasts.

PROCESS STANDARDIZATION: Improved construction program effectiveness by streamlining financial reporting, standardizing design review and submittal; Created a cloud-based document management system leveraged across three continents accelerating a historically slow shipbuilding design process.

ERP INTEGRATION: Managed $2.5M ERP integration with an industry-leading manpower planning and scheduling system.

TRAINING & DEVELOPMENT: Developed and deliver training in Six Sigma (Green Belt and Black Belt), Quality Tools and Data Analytics to functional leaders, managers and front-line staff.

CUSTOMER EXPERIENCE: Improved cruise line’s engagement with guests and travel partners by creating effective operational and policy touch points, resulting in top 3 preferred cruise lines to do business with.